Managed Services - Unified Communications Management

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Managed Services

Unified Communications Management

Continuing disparate advancements in communication technology have created a complex environment with:

  • Duplicate/overlapping technologies
  • Increased expense
  • Diverse patient and clinician preferences
  • IT support issues that leave end users dissatisfied

Huntzinger’s Technology Advisory Team partners with healthcare organizations to address these challenges by helping them:

  • Realize the potential of technology investments made in Unified Communication (UC) and Care Team Collaboration (CTC) through visioning and road mapping
  • Implement and optimize the use of technology to further enable the business to achieve better outcomes
  • Identify gaps in technology investments
  • Capitalize on their investments by proving expertise in the innovative uses of UC and CTC technologies

Unified Communications Management

Unified Communications Management

Enhancing clinical workflow to better support clinicians and engage patients.

Download Unified Communications Overview

Our Approach

We approach the challenge via a partnership between the healthcare organization and Huntzinger, where we jointly engage and customize our methodology to meet the specific needs of the organization. The assessment has five phases including two client review points:

1. Planning

  • Identify stakeholders and participant subject matter experts
  • Determine the relevant information that needs to be collected
  • Establish current state challenges with UC and CTC

2. Discovery

  • Review organizational goals with using communication and collaboration technologies
  • Identify all UC and CTC technology, level of use and associated costs
  • Review Existing and relevant IT documents

3. Analysis

  • Evaluate organizational use or maturity of UC and CTC technology
  • Architect future state possibilities with key stakeholders
  • If applicable, conduct RFP or vendor evaluation services

4. Initial Review

  • Findings and recommendations
  • Strategic and executable roadmaps supporting short term needs and long term objectives
  • Comparisons to other organizations

Client Review Point

5. Final Report

  • Detailed findings and recommendations to the CIO and other key stakeholders
  • Final summary report to CIO and executive team

Client Review Point

Client Testimonials

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